Recognition Program
The Calm Voice Award
In the middle of chaos, there is always a voice — steady, focused, in control. The Calm Voice Award recognizes the telecommunicators who bring clarity to confusion and composure to crisis.
What it is
Recognizing the voices that don't break.
The Calm Voice Award recognizes telecommunicators who remain composed, focused, and in control during high-pressure situations.
In 911, calm isn't just a skill — it's what keeps calls on track, callers grounded, and outcomes moving in the right direction. This award exists to recognize the voices that don't break when everything else does.
What we look for
- Calm under pressure
- Clear, confident communication
- Control in chaotic situations
- Strong professional presence
- The ability to guide others through crisis
Who can be nominated
Any voice that stays steady.
Any public safety telecommunicator — call taker, dispatcher, or supervisor — who has demonstrated the ability to stay calm and effective during a critical moment or consistently over time.
Know someone who stays calm when it matters most? Take a few minutes to recognize them — their voice deserves to be heard.
Submit a nomination
Honor a calm voice.
Know someone who stays calm when it matters most? Take a few minutes to recognize them — their voice deserves to be heard.
Nomination received
Thank you for recognizing a calm voice. We'll review and reach out if the nominee is selected.