01
Technology
Test Drive: AI Tools Built for the Comm Center
Live demo and audience-driven evaluation of AI tools currently in use at real comm centers. Participants vote, test, and react in real time.
First Voice Summit 2027
The Sessions
Nineteen sessions across three days in Jacksonville. Every one is a panel, roundtable, or workgroup — not a lecture. The room is a participant, not an audience.
02
Technology
NG911 Is Here — Is Your Center Ready?
Group challenge session where participants assess a fictional center's NG911 readiness using real-world examples and leave with a readiness checklist.
03
Technology
When the System Goes Down: Cybersecurity, Backup Plans, and Who's Really Prepared
Tabletop exercise walking through a real cyber incident. Groups build their center's response plan.
04
Community
Your Community Doesn't Know You — Change That Today
Panel with dispatchers and community members on the same stage. Every attendee leaves with one committed action.
05
Community
The Call Before the Crisis: Mental Health, Co-Response, and What's Actually Working
Case study and group discussion on mental health crisis calls from the caller and community perspective.
06
Community
Behind the Headset: A Real Look at What Dispatchers Do
Myth-busting Q&A session designed to be accessible to the general public and high school students. Fast-paced and honest.
07
Leadership
Budget Wars: How to Fight for Your Center and Win
Leadership workshop on building winning budget proposals. Real examples from directors who've won — and lost — budget battles.
08
Leadership
Consolidate or Stay Independent? The Debate Your Region Is Already Having
Live panel debate between centers that have consolidated and those that haven't. Audience asks the hard questions.
09
Leadership
Four Generations, One Comm Center: Leading a Team That Doesn't Always Agree
Interactive workshop on generational leadership and communication. Scenario-based, uncomfortable in the best way.
10
Operations
The First 60 Seconds: Where Protocol and Instinct Meet
Live scenario simulation where participants work through real call decisions in real time and debrief with experienced dispatchers.
11
Operations
QA/QI Without the Dread: Feedback That Makes You Better — Not Defensive
Hands-on workshop reviewing real anonymized calls. Participants practice giving and receiving structured feedback.
12
Operations
When It Goes Wrong: Error Recovery, Honest Conversations, and Moving Forward
Case study panel featuring anonymized real calls that didn't go as planned. Honest, no sugarcoating.
13
Operations
Fire on the Line: How Your Dispatch Decisions Shape What Happens on Scene
Scenario workshop showing exactly how dispatcher word choice, sequence, and timing affect fire scene outcomes.
14
Operations
Everything at Once: Hurricanes, Mass Casualty, and Large-Scale Coordination
Tabletop exercise built around large-scale incident dispatch coordination with real lessons from centers that have lived through it.
15
Workforce
Hire Differently: Finding Great Dispatchers Outside the Usual Pool
Idea competition and panel on unconventional recruitment. Audience pitches their best idea. Fast and energizing.
16
Workforce
Why They Stay: Building a Center People Don't Want to Leave
Roundtable discussion on what actually drives retention. Every participant leaves with one specific, implementable commitment.
17
Advocacy
First Responder — Making It Official: The Fight and How to Join It
Panel plus advocacy workshop. Attendees build their own talking points and leave ready to advocate in their own state.
18
Advocacy
Tell Your Story: Your Voice Is Your Most Powerful Advocacy Tool
Hands-on storytelling workshop. Every participant practices a 60-second version of what they do and why it matters.
19
Wellness
The Physical Side of the Headset: Real Wellness for Shift Workers
Practical, research-backed, and active. Physical health for people on 12-hour shifts. Demonstrations included. Not a feelings session.
Applications to lead or join any session close November 11, 2026. Selections are announced on or around January 1, 2027. Questions? hello@goldlinesupport.com