Who we are · Founded 2021
A volunteer leadership team of dispatchers, supervisors, and public safety leaders who believe in strengthening the voice behind the call.
Leadership
Gold Line Support™ was founded in 2021 to elevate recognition, support, and professional identity for public safety telecommunicators.
As we relaunch and expand nationally, we're building a leadership and advisory team of professionals who believe in strengthening the voice behind the call. Our team consists of dispatchers, supervisors, and public safety leaders who volunteer their time to grow the mission and support the emergency communications community.
Leadership team
A public safety communications leader with experience building and leading emergency communications centers. John founded Gold Line Support™ to create stronger recognition and community support for the professionals behind every 911 call.
A 911 communications leader and Communications Center Manager. Savanna helps guide organizational development and recognition initiatives like the Sunshine Dispatcher program, growing support for telecommunicators nationwide.
With nearly three decades in EMS — clinical practice, education, QA, and emergency communications — Shannon brings a well-rounded perspective and a passion for uplifting those who serve others through advocacy and recognition.
A 911 professional and advocate based in Central Indiana. Laurie is committed to building connection, recognition, and real support for those behind the headset — and to helping every telecommunicator know their value.
Andrew focuses on expanding national outreach, building strategic partnerships, and driving programs that elevate and recognize the voice behind the call.
A dedicated public safety professional with 10+ years as an EMT, now working in the emergency room and pursuing her nursing degree — bringing frontline insight across the continuum of emergency services.
Our structure
Gold Line Support™ operates through a small volunteer leadership team responsible for guiding the mission, overseeing programs, and supporting the organization's growth.
As we grow, we intend to develop an advisory group of professionals from across the 911 community to provide industry insight, support program development, and expand our reach nationwide. The structure is intentionally flexible — built to adapt as new opportunities, partnerships, and initiatives emerge. All roles are volunteer-based and built around a shared commitment to elevating the voice behind every emergency call.
Join the team
We welcome professionals from across the emergency communications community. Most participation is about 4–8 hours a month, with flexible expectations built around demanding schedules.
We've received your interest in joining the team. A member of our leadership will follow up with next steps.