Delete Your Account

App: The Line  ·  Developer: Gold Line Support™  ·  Last updated: July 7, 2026

Delete your account in the app

If you created an account in The Line (for example, as a peer supporter, administrator, or registered member), you can permanently delete it from within the app at any time:

1. Open The Line app and sign in.
2. Go to Account & privacy.
3. Tap Delete my account.
4. Confirm when prompted.

Your account and its associated data are deleted immediately and permanently. This cannot be undone.

Request deletion by email

If you can’t access the app, email privacy@goldlinesupport.org from the address associated with your account (or describe your account) and ask us to delete it. We’ll process the request and confirm by email, typically within 30 days.

Note: much of The Line can be used without an account (reaching a peer anonymously, daily check-in, grounding tools). Anonymous use isn’t tied to a name or email, so there’s no account to delete in that case.

What is deleted, and what is kept

Data	What happens
Account & profile (email, sign-in credentials, role, phone number if provided)	Deleted
Your check-ins and wellbeing notes (mood, stress, sleep)	Deleted
Your support requests and in-app messages	Deleted, except where a copy must be retained as noted below
Push-notification token	Deleted
Limited records we’re legally required to keep, or that are needed for safety or fraud-prevention (e.g., records related to a report of imminent harm)	Kept only as required, then deleted; retained no longer than needed to meet the legal or safety obligation
Aggregated or de-identified data that can no longer identify you	May be kept (it is not personal data)

For full details on how The Line handles data, see our Privacy Policy.